• Accessibility

    Clear Spring Health and its subsidiaries comply with applicable federal civil rights laws and do not discriminate or exclude on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. Clear Spring Health and its subsidiaries do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

    Multi-language interpreter services

    If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language at no cost. To talk to an interpreter, call (877) 364-4566 TTY users should call 711 for assistance.

    Hours of operation:

    8:00 am to 8:00 pm Monday – Friday

    from April 1 – September 30

    8:00 am to 8:00 pm Monday – Sunday

    from October 1 – March 31

    Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.Llame al 1-(877) 364-4566 (TTY: 711)

    Language assistance and alternative formats

    For our customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Clear Spring Health:

    • Over-the-phone interpretation available in 200 languages
    • American Sign Language interpreters (in person or via video)
    • Linguistically-trained interpreters for visually-impaired customers
    • Video interpretation from a smartphone or computer
    • Teletype (TTY) services
    • Written materials available in languages other than English, and in alternative formats including braille, audio, large print, and accessible PDF

    To request language assistance or alternative formats, call the number on the back of your Clear Spring Health member ID card (TTY: 711). TTY services are available. Or, call 1-(877) 364-4566 (TTY: 711) for assistance.

    Your provider’s responsibilities

    Your providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, call the number on the back of your Clear Spring Health member ID card (TTY: 711). Or call 1-(877) 364-4566 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

    For providers

    Providers with questions about Clear Spring Health’s language assistance requirements can learn more in our Provider Resources, or by calling Clear Spring Health at the phone number listed on the member’s Clear Spring Health ID card, or you may call 1-(877) 364-4566 for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

    CALIFORNIA and Clear Spring Health Medicaid Providers: Please call 1-(877) 364-4566.

    On Clear Spring Health websites

    We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines, from the W3C Web Accessibility Initiative.

    To provide accessible Web and mobile app experiences, we strive to:

    • Make our content and navigation easy to see
    • Make it easy to interact using a mouse, keyboard, and/or touch screens
    • Provide text and visual alternatives for sounds
    • Provide text and audio alternatives for visuals
    • Support using a computer without a monitor or display
    • Support using assistive technologies to navigate and access content
    • Support the use of native accessibility features on mobile devices and tablets

    In addition, if you are having trouble accessing our websites or mobile apps, our Customer Care representatives can read the website to you.

    If you find anything on our sites or apps difficult to use, please let us know.

    To request assistance or report a problem, please call the number on the back of your member ID card (TTY: 711). Or call 1-(877) 364-4566 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

    For complaints

    If you were discriminated against, or if Clear Spring Health or a provider did not accommodate your needs, we will promptly address the matter. Please call the number on the back of your Clear Spring Health member ID card (TTY: 711). Or call 1-(877) 364-4566 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

    If you believe that Clear Spring Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance with:

    Discrimination Grievances
    PO Box 3206 Scranton, PA 18505

    If you need help filing a grievance, call 1-(877) 364-4566 or the number on your Clear Spring Health member ID card (TTY: 711). Or call 1-(877) 364-4566, (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

    If you are located in the State of California, you may also call California Department of Insurance toll-free hotline number : 1-(877) 364-4566, to file a grievance.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800–368–1019 or 1-800-537-7697 (TDD)

    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

    For assistance or more information

    For questions, assistance, or special accommodations, please call the number on the back of your member ID card (TTY: 711). Or call 1-(877) 364-4566 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

    Last Updated on October 20, 2020, 4:19 am CDT

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    Clear Spring Health, PO Box 278530 Miramar, FL 33027 ©Copyright 2020 Clear Spring Health. All rights reserved.


    Clear Spring Health has a contract with Medicare to offer PPO, HMO, and PDP Plans. Eon Health has a contract with the Georgia Medicaid program and a contract with the South Carolina Medicaid program. Enrollment in these plans depends on contract renewal.

    To learn more, please call (877) 364-4566 TTY users should call 711. Our office hours are October 1 – March 31, seven days a week, 8:00 a.m. – 8:00 p.m. and from April 1 – September 30, Monday through Friday, 8:00 a.m. – 8:00 p.m. (you may leave a voicemail Saturday, Sunday and Federal Holidays).

    Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.Llame al 1-877-364-4566 (TTY: 711)